Returns & Exchange Policy

At 🌟 Blooglow, your satisfaction is our top priority! We want you to love your purchase, but if you’re not completely happy, we’re here to help. Please review our return and exchange policy below.

📅 Return Window

  • Items can be returned or exchanged within 7 days of delivery.
  • Items must be in their original condition, unused, and in the original packaging.

🚫 Non-Returnable Items

Certain items are not eligible for returns or exchanges:

  • 🌿 Perishable goods (e.g., fresh flowers, plants).
  • 🎨 Customized or personalized products.
  • 📦 Final sale or clearance items.
  • 🔋 Opened electronics or products with tampered seals.

🛠️ Return Process

  1. Contact Us: Email our support team at 📧 support@blooglow.com with your order number and reason for return.
  2. Approval: If and once approved, you’ll receive a return authorization and instructions.
  3. Ship It Back: Package the item securely and send it back using the provided instructions.

💰 Refunds

  • Refunds will be processed to your original payment method within 5-10 business days after we receive and inspect the item.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

🔄 Exchanges

  • If you’d like to exchange an item, follow the same process as returns. Once the original item is received, we’ll ship the replacement.

📦 Damaged or Defective Items

If your item arrives damaged or defective:

  • Email us within 7 days of delivery with photos of the damage.
  • We’ll arrange for a replacement or refund at no extra cost.

❓ Need Help?

For any questions, contact us at 📧 contact@blooglow.com. We’re here to make things right! 😊