Refund Policy

🌟 Effective Date: January 1st, 2025

At BlooGlow, your satisfaction is our top priority! We strive to make your shopping experience as seamless as possible. If you're not completely happy with your purchase, we've got you covered with our refund policy.

1. Refund Eligibility 🛍️

You may request a refund under the following conditions:

  • Damaged or Defective Products: Items that arrive broken, faulty, or missing parts not due to your actions.
  • Incorrect Orders: If you receive the wrong product or size.
  • Change of Mind: Unused, unopened products in their original packaging can be returned within 7 days of delivery.

2. Non-Refundable Items 🚫

We cannot offer refunds for:

  • Items marked as "Final Sale."
  • Products damaged due to misuse or wear and tear.
  • Damaged Items (Customer Fault): Products damaged after delivery due to mishandling or misuse.

3. How to Request a Refund 📧

To request a refund, follow these steps:

  1. Contact Us: Send an email to support@blooglow.com with your order number and reason for the refund request.
  2. Provide Proof: Attach photos of the item (if damaged or incorrect).
  3. Approval Process: We’ll review your request within 3-5 business days and notify you of the next steps.

4. Refund Method 💳

  • Approved refunds will be issued to your original payment method within 7-10 business days of approval.
  • Shipping costs are non-refundable, except for defective or incorrect items.

5. Exchanges 🔄

Prefer an exchange instead of a refund? No problem! Let us know, and we’ll assist with replacing your item.

6. Lost or Missing Packages 📦

If your package hasn’t arrived:

  1. Verify your shipping address.
  2. Check with your local carrier or neighbors.
  3. Contact us at support@blooglow.com for assistance.

We’re here to help! If you have any questions about this policy, feel free to reach out.

💌 Email: contact@blooglow.com
📍 Address: 3058 Bardstown Road, #1188, Louisville, KY 40205